Red Rag Gallery - British Art, Limited Edition Prints and Art Prints!



Jack Vettriano prints from Red Rag

Frequently asked Questions

Red Rag is one of the leading names for high quality Limited Edition Prints and Art Prints from established British Artists. The list below is intended to be a helpful guide to first time art buyers. If you have other questions about buying art prints from Red Rag please send a message to the gallery.

Q Can art prints be delivered anywhere in the world?

A Yes Red Rag regularly ship limited edition and art prints throughout the world particularly to the USA, Australia, Europe and the Far East. Most of the art prints can be dispatched quickly and are with you within 7 days.

Q What is the delivery time from order to delivery for limited edition prints?

A All art prints are usually delivered to UK delivery addresses within a maximum seven working days, subject to availability. For delivery times of prints to addresses outside the UK please contact the gallery.

Q What are the delivery costs for art prints?

A Delivery to any UK address: for an unmounted art print the delivery charge is £10; for mounted art prints the delivery charge is £15 and for framed prints the delivery charge is £25. All the charges include postage, packing and insurance. For delivery charges outside f the UK please contact the gallery.

Q How are the limited edition prints packaged?

A Red Rag take the utmost care to ensure art prints arrive in pristine condition. Unmounted art prints and limited edition prints come encased in a thick, sealed cardboard tube for maximum protection. Mounted and framed prints are packaged in strong board and cardboard parcels protected by heavy duty bubble wrap. Due to the size of each parcel, the art prints do not fit through a letterbox - you may therefore wish to make special arrangements about taking delivery beforehand.

Q What if the art prints are damaged in transit?

A In this unlikely event Red Rag will send a replacement art print or alternatively a full refund will be made. All packaging material should be retained for inspection by the art courier.

Q What methods of payment are accepted for purchasing Limited Edition Prints.

A MasterCard, Visa, Delta, Visa Electron, JCB, Switch, Solo and Red Rag Gallery Gift Vouchers are accepted as payment for art prints. Payment by personal credit card is subject to a 1.5% charge.

Q Can I spread the cost of purchasing an art print?

A Although Red Rag does not offer credit terms, the gallery is more than happy to discuss payment terms with art collectors and customers. Typically customers secure a limited edition print with an initial deposit and thereafter make payments until the art print is paid in full. For example an initial 20% deposit would be followed by 6 monthly payments. The art print would be delivered following the final payment. To discuss stage payments please e mail the gallery or telephone 01451 832563.

Q Are my personal details secure?

A Yes, Red Rag is committed to protecting your privacy and will only use the information that is collected about you solely for use by and within the Red Rag Group and it will not be exchanged with third parties. Information you voluntarily supply to us will be used for the purposes of processing and delivering your British art print order.

Q What is the returns policy at Red Rag Gallery?

A Any art prints which have been damaged in transit will be replaced by Red Rag. In the unlikely event of damage to a print customers MUST e mail the gallery WITHIN three DAYS of receiving the damaged art print to be eligible for a replacement or refund. Customers will receive a reply containing full details of the Red Rag replacement/refund process. You MUST keep the damaged art print together with any damaged packaging until you receive instructions on what to do with them from Red Rag Gallery. Failure to do this could result in an invalid claim against the Red Rag Returns Policy.

Other returns - Any limited edition print or art print which has been ordered from the Red Rag website may be returned for any reason providing it is within seven days of receiving the print. A full refund will be made by the same method with which you paid, within thirty days but you must contact Red Rag within seven days of receipt and return the art print in the original packaging. You will be responsible for the postage costs of returning the art prints. Returned art prints must reach Red Rag in their original condition and be re-saleable for customers to be eligible for a refund.

Please note: This Returns Policy applies to items purchased through the website of Red Rag Gallery only. British Art prints purchased by any other method (including our high street galleries) are likely to have a different policy, please ask for details when making your purchase.

Q What does 'unmounted price', 'mounted price' or 'framed price' mean?

A Most Limited Edition Prints supplied by Red Rag can be bought from three options. 'Unmounted' is simply the print only option. It is supplied in a tube. 'Mounted' is the basic print with a quality (usually double) outer mount board(s). The framed option has the print, mount board(s), frame and glass.

Q what is the difference between a limited edition print and an open edition print?

A Limited edition prints are only ever produced in strictly limited numbers. The exact size of each edition varies from artist to artist and art publisher to art publisher. Typically editions are from as little as 50 prints to as much as 850 art prints. Limited Edition Prints are often signed and numbered by the artist alternatively they are supplied with a Certificate of Authenticity.

Open edition prints are produced in an unlimited print run. These prints are not numbered and seldom signed by the artist. Although not as exclusive or collectible as limited edition prints, open edition prints offer a way of owning artwork at a very affordable price.

Q If the Red Rag website indicates an art print is sold out what does it mean?

A 'Sold Out' means the art print is no longer available from the Red Rag inventory. However, it may still be possible to obtain the art print from the publisher or other sources. To enquire about 'Sold Out' British art prints please contact the gallery.

Q On the Red Rag website what does the size of the print mean?

A The first measurement indicates the height of the limited edition print and the second measurement is the width. The sizes are for the print only i.e. excluding the mount and/or frame.

Q Will Red Rag supply a specific frame for my limited edition print to match an existing print?

A Yes we offer a full framing service for all limited edition prints purchased from the gallery.See more about Framing from Red Rag Gallery.

Q What does Giclee print mean?

A Giclee is the name given to an extremely high quality ink-jet printing process that produces beautiful art prints that last much longer than those produced using traditional printing techniques. Giclee printing has become the standard for quality art galleries and museums as the preferred method for reproducing artwork.

Q Who owns the copyright of any limited edition print which is purchased?

A Copyright of the image for all limited edition prints and art prints remain the property of the artist or publisher. By purchasing art prints from the Red Rag website, you acquire ownership of the physical print but not any intellectual property rights to re-use the images.

Red Rag Gallery - British Art, Limited Edition Prints and Art Prints